Who runs this place anyhoo?
SAM’S MINI MART is owned and run by Scottish cartoonist Sam Hepburn, out of her humble studio in Malaysia. It’s a one-woman show, which comes with all the pros and cons you might imagine. Almost every aspect of the creative process is managed by the artist, from first sketches and designing items to sourcing materials and manufacturers, taking orders, arranging delivery and so on. Labels are still sewn into clothing by hand and orders are still packed by hand. It’s all very quaint.
Can I contact Sam directly?
You most certainly can! Please send all your questions, comments and/or lovely words to email@example.com, and allow several days for a response. Emails about orders, publicity enquiries, and things like that will be prioritised, while things like friendly hellos (while very much appreciated!) will take a little longer to get to. In fact, friendly hellos are better directed at my Instagram @samhepburn where I’ve been known to get chatty.
Do you do custom orders?
Because running this ol’ art life of mine is so hectic, I try not to take on custom orders. Still, most artists are suckers for people who appreciate their work, so no harm asking, eh? Email me at firstname.lastname@example.org. (P/S: You could try adding ‘pretty please with a cherry on top’ to the end of your email and see if that helps.)
I saw something on your Instagram, but you’re not selling it here?
Pretty much all my art is available for sale. It might not be posted in this shop yet, or it might not be in production, but if you want it, I definitely want you to have it. Just send me the picture at email@example.com and I’ll see what I can do. Let’s call it my Secret Menu, shall we?
I live in Malaysia, how do I get all that awesome stuff I just ordered?
I’m based in Malaysia, you’re based in Malaysia – it’s a match made in heaven! Local orders are shipped via PosLaju, typically take a couple of days to arrive, and come with a tracking number. So if your item isn’t here yet and it should be, all you have to do is call up the postman and quote your number to find out what’s going on.
What about me? I live in (insert name of your lovely country).
SAM’S MINI MART ships all over the world, huzzah! International apparel orders are processed in a super quick 1-2 business days, and shipped via registered ordinary post. Depending on where you are in the world, your order will take 2-4 weeks to arrive. Anything beyond 6 weeks and you should let me know so I can see what the hold up is.
Shipping prices are calculated during the check-out process, based on how much you’ve bought and your location. Please note that depending on where you are in the world, you may be required to pay customs and import duties when your order arrives.
What are your feelings on returns, refunds and exchanges?
If you receive your order and there's something you're not quite happy about, please let me know as soon as possible. I will try my best to solve any issues, and at the end of the day if it still isn't working out, I will be happy to give you a refund.
I don't offer exchanges or returns, so please double – no, triple – check your order before payment. Is this the item you wanted? Is it the right size? If you’d like to see more photos or ask me any questions about an item, contact me at firstname.lastname@example.org. Together I’m sure we can make your purchase experience the gosh-darned best ever.
How do I place a consignment order?
If you'd like to carry anything from my collection in your store, please drop me an email at email@example.com
Let me through, I’m with the press!
For press enquiries, blog features and things like that, please contact me at firstname.lastname@example.org.